- ✓ Workflow Management
- ✓ Feedback Management
- ✓ Customer Engagement
- ✓ Reporting (Analytics)
- ✓ Live Chat
- ✓ Automated Routing
- Web and mobile Chat
- Agent workspace & productvity tools
- Standard reporting
- File transfer on chat
- Canned messages
- Chat transfer
- Wrap-up & tagging
- Web and mobile Chat
- Agent workspace & productvity tools
- Standard reporting
- File transfer on chat
- Canned messages
- Chat transfer
- Wrap-up & tagging
- Includes features of Essential plan
- plus
- SMS
- Video & Voice Chat
- Video & Voice Chat
- Inteligent skill based routing
- Realtime Reporting
- Language Localization
- Standard 3rd party application integration
- Includes features of Essential plan
- plus
- SMS
- Video & Voice Chat
- Video & Voice Chat
- Inteligent skill based routing
- Realtime Reporting
- Language Localization
- Standard 3rd party application integration
- Includes features of Professional plan
- plus
- Built-in Case Management
- Built-in Knowledge Base
- Smart Bots
- Surveys
- Co-Browse
- Voice Integration with Cisco & Avaya
- Dedicated Account Manager
- Includes features of Professional plan
- plus
- Built-in Case Management
- Built-in Knowledge Base
- Smart Bots
- Surveys
- Co-Browse
- Voice Integration with Cisco & Avaya
- Dedicated Account Manager
- Includes features of Enterprise plan
- plus
- Custom Integration
- Custom Reports
- Monitoring Wallboard
- Custom Agent Desktop
- Includes features of Enterprise plan
- plus
- Custom Integration
- Custom Reports
- Monitoring Wallboard
- Custom Agent Desktop
I finally have the needed tool to give my customer service the level I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for. It helps to have a clear plan and easy acc...
This integration leverages the productivity of smart, virtual assistants.Enhances engagement: reduced call-wait times, faster and improved resolution rates leading to improved customer retention ratesEase of Installation: Single box system that allows us to...
We started using CXInfinity Services. Dealing with the interface was easy, it is very simple and unified. Due to this, in less than six months we have completely transferred the contact center working on CXInfinity for impeccable agent and customer experien...
CXinfinity gives the best and satisfactory way to engage customers and manage them through a simple to use platform. I am really happy by using their services, even they give me a free demo, which i booked earlier. They work 24/7. Which is really appreciabl...
CXInfinity is very straight to the point and simple to use omnichannel platform. Now I can simply engage all customers across every Social channel through one platform. Thank you CXInfinity for providing that best feature. Highly Recommendable to others.
CXInfinity offers 4 pricing plan(s):
- Essential — USD0.00
- Professional — USD0.00
- Enterprise — USD0.00
- Ultimate — USD0.00
CXInfinity is a Simulation Software solution. Top features include:
- Workflow Management
- Feedback Management
- Customer Engagement
- Reporting (Analytics)
- Live Chat
Yes, CXInfinity offers a 0-day free trial.
CXInfinity provides Phone,Online (Ticket) support.
CXInfinity is Cloud Hosted software.
CXInfinity provides Help Guides,Blogs,Video Guides for training.
