Simulation Software
Onetime(Perpetual License)
About
Customer service is increasingly being automated. Tagging and routing customer inquiries using automation enables customer support teams to quickly and efficiently route customer inquiries to the right person or team. An early warning engine can be used to proactively detect customer issues before they become too complex. Artificial intelligence can be used to provide automated answers and auto-responders for common issues. Automated workflows can be implemented to streamline the processes between Support, Product and Engineering Systems. Data integration between these systems can be used to ensure that customer inquiries are properly handled in a timely manner. Automation of customer service processes allows companies to provide a better customer experience, while also helping to reduce costs and improve overall efficiency.
Key Features
- ✓ Ticket Management
- ✓ Workflow Configuration
- ✓ Sentiment Analysis
- ✓ Alert Notifications
- ✓ Auto-tagging (Image)
- ✓ CRM
- ✓ Root Cause Analysis
- ✓ Automated Routing
Pricing
Essentials
USD
0
- CRM Connectors
- DevOps and Engineering Connectors
- DevOps and Engineering Alerts
- Support Alerts
- Automated Tagging and Routing
- Intelligent Bots and Agent Assist
- Sentiment and Customer Health Analysis
- Email Support
- CRM Connectors
- DevOps and Engineering Connectors
- DevOps and Engineering Alerts
- Support Alerts
- Automated Tagging and Routing
- Intelligent Bots and Agent Assist
- Sentiment and Customer Health Analysis
- Email Support
Advanced
USD
0
- Includes features of Essentials plan
- plus
- CSM Connectors
- RCA Notifications
- Revenue Impact Analysis
- Product Quality Monitoring
- Phone Support
- Includes features of Essentials plan
- plus
- CSM Connectors
- RCA Notifications
- Revenue Impact Analysis
- Product Quality Monitoring
- Phone Support
Enterprise
USD
0
- Includes features of Advanced plan
- plus
- Service Availability Analysis
- Custom Deployment
- Training
- Quarterly Health Check
- Includes features of Advanced plan
- plus
- Service Availability Analysis
- Custom Deployment
- Training
- Quarterly Health Check
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Frequently Asked Questions
How much does IrisAgent cost?
▼
IrisAgent offers 3 pricing plan(s):
- Essentials — USD0.00
- Advanced — USD0.00
- Enterprise — USD0.00
What is IrisAgent used for?
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IrisAgent is a Simulation Software solution. Top features include:
- Ticket Management
- Workflow Configuration
- Sentiment Analysis
- Alert Notifications
- Auto-tagging (Image)
Does IrisAgent offer a free trial?
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Yes, IrisAgent offers a 0-day free trial.
What support does IrisAgent provide?
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IrisAgent provides Online (Ticket) support.
Is IrisAgent cloud-based or on-premise?
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IrisAgent is Cloud Hosted software.
What training resources does IrisAgent offer?
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IrisAgent provides Help Guides,Blogs,Video Guides for training.
