Simulation Software
Onetime(Perpetual License)
About
Puzzel helps you make the most of your time by taking care of tedious, time-consuming tasks for you. This could be anything from streamlining customer service processes to improving how you communicate with customers. We understand the unique challenges you face and are here to provide the support you need to succeed. With Puzzel, you can ensure that you spend most of your time focusing on what really matters.
Key Features
- ✓ Chat (Messaging)
- ✓ Dashboard
- ✓ Conversational Forms
- ✓ Feedback Management
- ✓ Scheduling
- ✓ Reporting (Analytics)
- ✓ Workforce Forecasting
- ✓ Experience Management
- ✓ File Sharing
- ✓ Multi-channel Messaging
- ✓ Screen Sharing
- ✓ SMS Notification
- ✓ Loyalty Program
- ✓ Ticketing
Pricing
Resolve (Contact Centre)
USD
0
- Voice
- Basic IVR
- Call recording
- Silent monitoring
- Reporting
- Agent Assist
- Microsoft Teams integration
- Voice
- Basic IVR
- Call recording
- Silent monitoring
- Reporting
- Agent Assist
- Microsoft Teams integration
Impress (Contact Centre)
USD
0
- Voice
- Chat
- Messaging*
- Omnichannel routing
- IVR with Text to Speech
- Advanced Agent Assist(sentiment analysis
- bot** and knowledgebase help for agents)
- Microsoft Teams Integration
- Reporting
- Voice
- Chat
- Messaging*
- Omnichannel routing
- IVR with Text to Speech
- Advanced Agent Assist(sentiment analysis
- bot** and knowledgebase help for agents)
- Microsoft Teams Integration
- Reporting
Power (Contact Centre)
USD
0
- Voice
- Chat
- Messaging*
- Omnichannel routing
- Voice Bot
- Advanced Agent Assist (sentiment analysis
- bot** and knowledgebase help for agents)
- Microsoft Teams Integration
- Reporting
- Performance Management
- Workforce Management (WFM)
- Voice
- Chat
- Messaging*
- Omnichannel routing
- Voice Bot
- Advanced Agent Assist (sentiment analysis
- bot** and knowledgebase help for agents)
- Microsoft Teams Integration
- Reporting
- Performance Management
- Workforce Management (WFM)
Discover (Digital First)
USD
0
- Channel management
- Website user behaviour
- Dynamic banners
- Web chat & messaging*
- Contextual routing
- Agent Assist including Knowledgebase
- Channel management
- Website user behaviour
- Dynamic banners
- Web chat & messaging*
- Contextual routing
- Agent Assist including Knowledgebase
Embrace (Digital First)
USD
0
- Smart Chatbot
- Customer facing Knowledgebase
- Channel management
- Website user behaviour
- Dynamic banners
- Web chat & messaging*
- Contextual routing
- Agent Assist (including sentiment Analysis
- Bot** and Knowledgebase help for agents)
- Smart Chatbot
- Customer facing Knowledgebase
- Channel management
- Website user behaviour
- Dynamic banners
- Web chat & messaging*
- Contextual routing
- Agent Assist (including sentiment Analysis
- Bot** and Knowledgebase help for agents)
User Reviews
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Frequently Asked Questions
How much does Puzzel cost?
▼
Puzzel offers 5 pricing plan(s):
- Resolve (Contact Centre) — USD0.00
- Impress (Contact Centre) — USD0.00
- Power (Contact Centre) — USD0.00
- Discover (Digital First) — USD0.00
- Embrace (Digital First) — USD0.00
What is Puzzel used for?
▼
Puzzel is a Simulation Software solution. Top features include:
- Chat (Messaging)
- Dashboard
- Conversational Forms
- Feedback Management
- Scheduling
Does Puzzel offer a free trial?
▼
Puzzel does not currently offer a free trial.
What support does Puzzel provide?
▼
Puzzel provides Online (Ticket) support.
Is Puzzel cloud-based or on-premise?
▼
Puzzel is Cloud Hosted software.
What training resources does Puzzel offer?
▼
Puzzel provides Help Guides,Blogs,Video Guides for training.
