Aspect CXP Pro is a self-service software that provides users with an easy-to-use, web-based interface to design, implement, and deploy customer contact applications across multiple communication channels, including IVR, chatbots, mobile web, and more. With its "simple" and "advanced" mode settings, it caters to both occasional users and power users. The built-in capabilities of smart devices are leveraged to enable convenient self-service not just through mobile web and native apps, but also using the integration of voice, text (SMS), social channels like Twitter, and over-the-top (OTT) messaging apps like Facebook Messenger.