Ignite ResponseTek is an enterprise Customer Experience Management SaaS solution that includes three modules: Voice of the Customer, Voice of the Employee and Listening Lab.
The Voice of the Customer module enables two-way exchange with customers that saves and retains at-risk customers in real time. The Voice of the Employee module empowers your employees to deliver exceptional customer experiences. The Listening Lab module captures the voice of the customer on any device, in any language, at every touchpoint. Automatic analysis and reporting connect customer insights with every part of your business.