Tymeshift is on a mission to simplify workforce management by categorizing the types of work your agents do, refining your forecasts, and adjusting work volume to cover unexpected events. You can setup workstream-specific SLAs so you always know each channel's staffing needs. You can also see the difference between your Forecast and the actual contact volume so you can make adjustments on the fly. A complete schedule is created based on your staffing forecast. You can also plan agents' breaks, lunches, and recurring tasks with ease.