Zest is an advanced product management solution that helps organisations solve their customer-generated queries through support videos. Brands get to offer a clear 1:1 understanding to their clients in the form of personalised videos, which were not at all possible previously via chat or emails. On the other hand, customers can also utilise the platform to record the exact issues faced by them. Thus making it easier for the customer support executives as well. With Zest, issues get resolved 30% faster on the first reply. Moreover, users can also integrate Zest with any platform of their choice like Intercom or Zendesk and escalate them to Slack or other product management tools currently used by them. An inbuilt screen recording option available within the software allows support agents to get a clear understanding of the nature of the problem and various other technicalities involved, eliminating misunderstanding.